Collected Information We collect information that is needed for the registration procedure at our website. The information that we collected are voluntarily submitted by the customers to us.
What we collect and store While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We will use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Personal Identification details Your personal identification details are used to process your order, customised your profile information, update your status of online shopping and also to update you with our latest news, promotion and events.
Confidentially Your personal information such as credit card details, bank account numbers will NEVER BE STORED OR KEPT in our server, all banking details will be process by secure Payment Gateway Provider. We will never share any of your personal contents without giving prior notice to our customer. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Security We will apply appropriate security application in order to prevent the leaking customer’s personal identification details from third parties, illegal disclosure and hackers. However, kindly bear in mind that information transmitted through internet is not 100% guaranteed safe and secure.
Payment Security All payments are being process at 3rd party payment gateway which is secured, information transmitted to the third party payment gateway are secured by SSL in which have been tested by third party such as SSLLabs and HTBridge.com and NEVER in ANY WAYS your details can be intercepted.
Personal data retention How long we retain personal data when it no longer needed for processing?
Retain inactive accounts 6 Months Retain pending orders 2 Days Retain failed orders 2 Days Retain cancelled orders 1 Day Retain completed orders 12 Month